Despite its many challenges, the gambling industry has only become more popular throughout the years. This growth is in large part due to its massive player base. However, its committed workforce has played an even more significant role.
If you’re interested in working within this field, there are a wide variety of options. Here is a list of some of the best jobs in the industry to guide your career search.
Casino Dealer
Casino dealers are essential in any thriving gambling scene. They are responsible for player interactions, gameplay explanations, running the game per house rules and more.
This position requires individuals to demonstrate in-depth knowledge of the games they host and the regulations they must follow. Mandatory casino dealing training programs and on-the-job experience help individuals gain the expertise needed to be a great casino dealer. State and municipal licenses may also be required.
The median annual wage for casino dealers in the United States is $24,960. While this may not seem like much initially, it is standard for players to tip the dealer — especially when they’re big winners.
Whether you prefer working in a brick-and-mortar casino or a live online casino, there are plenty of options for working as a casino dealer.
Gambling Surveillance Officer
Gambling surveillance officers are responsible for maintaining ethical gameplay and reporting any violations. They monitor employees and patrons to ensure that there are no threats of cheating or fraudulent activity. Monitoring occurs both through video surveillance and floor monitoring.
Typically, this job requires a high school diploma or GED. Experience with video surveillance may also be mandatory, though employer-provided training can often cover this aspect of the role. Depending on location, gambling surveillance officers may have to register with the state.
As of 2021, the median wage for this role is $35,450.
Casino Game Developer
There are a variety of different companies offering jobs in casino game development, including NetEnt, Playtech, BetSoft and more. These positions revolve around creating software, designing games and expanding gaming options — including online gameplay.
A role in this line requires plenty of expertise. Individuals must have coding and graphic design knowledge. Likewise, a bachelor’s degree in computer science is standard.
The average salary for jobs centered on casino game development may differ depending on the specific role. However, Glassdoor reports that the average salary in the United States for game developers is $74,615.
If you love the idea of being a part of the innovative game industry and creating different game aesthetics, consider looking into the roles offered in this field.
Customer Service Representative
In the gambling industry, there is an obvious need for customer service roles, especially for online casinos. With the massive selection of online slots you can play in Canada, gambling providers must offer high-quality on-demand customer support.
Likewise, there are many different day-to-day tasks for those who take on in-person customer service casino jobs. Individuals in these roles must help manage cash transactions, promote casino offerings (from games to loyalty programs), ensure smooth slot gameplay and more.
As for customer support representatives for the online gambling industry, individuals must be able to promote the brand, demonstrate product knowledge and communicate with users to ensure satisfaction and loyalty.
In some instances, these roles may require licensure through gaming commissions. Educational requirements may vary depending on the needs of the job.
The average yearly salary for casino customer service representatives in the United States is $35,680.
Gaming Regulatory Agency Careers
Gaming Compliance Officer
Gaming compliance officers are crucial to maintaining integrity within the gambling industry. They are responsible for developing internal procedures, enacting training programs and investigating compliance issues and other relevant problems. They lead the implementation of security measures to protect patrons and venues alike.
Individuals interested in this role must have a high school diploma (or equivalent) with experience in regulatory compliance or internal controls. They should also demonstrate expertise in accounting, auditing and gaming regulations.
The average salary for this role is $60,180 annually.
Gaming Investigator
Because of the broad scope of gambling laws and regulations, gaming investigators are essential to ensuring operations are up to standard. Work in this role involves video and audio surveillance and the reporting of any compliance issues. Those in this role are also responsible for preventing cheating and theft.
This role requires thorough knowledge of casino games and relevant security measures. Gaming investigators must have a high school diploma or GED and some experience with surveillance and monitoring. Many states also require individuals in this role to register under their position.
As for annual salary, those headed for this career can expect an average yearly pay of $40,617.
Revenue Auditor
Revenue auditors must perform various procedures to ensure that casinos follow industry best practices, department policies and internal control standards. This role requires auditing and monitoring slot banks, table games and all other sources of revenue. It also involves reviewing casino documentation to monitor potential regulation violations and other procedural issues.
Because of the thoroughness of this job, individuals are expected to have college experience in accounting and bookkeeping, as well as other relevant job experience. Appropriate licensure and certifications are also required.
The average annual base pay for this role is $38,650.
Conclusion
Whether you prefer to work directly within the gambling scene or behind the scenes, there is a decent selection of roles you can choose from. Undeniably, careers in the field will only become more expansive as the gambling industry continues to thrive.
Choosing your career in the gambling world is the hardest part, so hopefully this guide will give you the perfect idea of where you can start.
