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Thoughts x

The coffee company has become a ubiquitous symbol of everyday life, and in some cases, even community. Is it something that developed organically, or does cold commerce play a role in its cultural ascendance?

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Thoughts x

The coffee company has become a ubiquitous symbol of everyday life, and in some cases, even community. Is it something that developed organically, or does cold commerce play a role in its cultural ascendance?

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Thoughts x

Any person with experience in customer service knows all too well how some patrons forget that their servers are people too.

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Thoughts x

Any person with experience in customer service knows all too well how some patrons forget that their servers are people too.

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Thoughts x

Rule No. 1 in business: Make sure that people can buy your stuff easily.

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Thoughts x

Rule No. 1 in business: Make sure that people can buy your stuff easily.

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Thoughts x

Working in the customer service industry is difficult enough as it is, but there are certain lines that can really push someone over the edge.

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Thoughts x

Working in the customer service industry is difficult enough as it is, but there are certain lines that can really push someone over the edge.

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Thoughts x

Working in customer service can mean angry customers and long hours on your feet, but it can also mean gaining skills that will benefit you for years to come.

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Thoughts x

Working in customer service can mean angry customers and long hours on your feet, but it can also mean gaining skills that will benefit you for years to come.

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Culture x

When you work in customer service, just getting through your workday can be a true nightmare; use these tips to recover from all those problem customers.

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Culture x

When you work in customer service, just getting through your workday can be a true nightmare; use these tips to recover from all those problem customers.